infoRouter - Technical Overview

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infoRouter is a web-based document management system designed to provide secure, scalable, and efficient management of digital documents for organizations of all sizes. With its intuitive user interface and powerful backend architecture, infoRouter ensures seamless document control, collaboration, and regulatory compliance. This technical overview outlines the system's requirements and capabilities, helping users and IT teams prepare for the installation and deployment of infoRouter.

System Architecture

infoRouter is built using a multi-tier architecture that separates its core functions into server-side and client-side components. This ensures optimized performance and scalability across diverse organizational needs.

  • Key Components:
    • Web-based client interface accessible via modern browsers.
    • Server-side components that handle document storage, indexing, and workflow automation.
    • Optional add-ons for enhanced functionality such as scanning and email integration.
  • Deployment Options:
    • Self-hosted on dedicated server infrastructure or virtualized environments.
    • Compatibility with multi-server setups for larger organizations.

Platform and Technology Stack

Supported Operating Systems:

  • Windows Server 2016, 2019, and 2022.
  • Windows Server 2012 (supported but will be deprecated soon when Microsoft drops support).

Database Support:

  • MS SQL Server 2012 and higher.
  • MySQL 5.6.x, 5.7.x, or higher (recommended version 8.028).

Visit our resource on infoRouter System Requirements for the full set of requirements.

Integration and Extensibility

  • Third-Party Integrations: Integration into MS Office, and Office 365 platforms.
  • API Access: Web services API for custom integrations into in-house and third-party applications. Data exchange for AP Automation.
  • External Document Imports: Support for importing documents from external sources.

Deployment

Installation Requirements: Minimum system requirements for server and client hardware.

  • Server Requirements: Intel Xeon, 32 GB RAM (64 GB or higher recommended), Windows Server 2016 or later.
  • Client Requirements: Internet-ready PC, Mac, or tablet with supported browser (Edge, Firefox, Chrome, Safari).

Backup and Recovery

  • Backup and Recovery: Regular scheduled backups of the document warehouse and system files are recommended for disaster recovery.
  • Recycle Bin Functionality: infoRouter provides multiple layers of "Recycle Bin" support to recover deleted documents.

    • For more information on Backups and Disaster recovery, visit our blog resources here:

Maintenance & Updates

  • infoRouter Live Update: This feature allows customers to easily download and install update patches, and newer versions of infoRouter. Visit our resource pages for more information on infoRouter Live Update.
  • infoRouter Release Notes: We publish our release notes online so you can see all the changes we introduced with each release of infoRouter. Visit our resource pages for more information on infoRouter Release Notes.

Support and Documentation

  • Support Channels: Phone support, email support, customer forum, extensive documentation and guides, and online help documentation.
  • Worldwide support channels through partners in the UK, Australia, India, Philippines, South Africa, and Uganda.